This Refund Policy applies to all purchases made through the website simbee.store and is an integral part of the Terms and Conditions of Simple Connect LLC (“Simple Connect”, “we”, “us”, or “our”).
- DIGITAL SERVICES
Simple Connect provides digital eSIM-based mobile data services. All products sold are digital services delivered electronically. No physical goods are shipped.
- FINAL SALES
Due to the nature of digital services, all sales are final. Once an eSIM has been delivered or activated, refunds are not guaranteed.
- ELIGIBLE REFUND EXCEPTIONS
Refunds may be considered only in the following circumstances:
a) Non-delivery of the purchased eSIM or activation details
b) Technical failure solely attributable to SIMBEE that prevents the Service from being provided
Refunds will not be granted for:
– device incompatibility
– user installation errors
– network coverage limitations
– third-party carrier performance issues
– changes in travel plans or personal circumstances
- REFUND REQUEST PERIOD
Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered.
- REFUND REQUEST PROCESS
To request a refund, the User must contact SIMBEE customer support at:
Email: support@simbee.store
The request must include:
– the email address used for the purchase
– order reference or transaction ID
– a clear description of the issue
Simple Connect reserves the right to request additional information to investigate the claim.
- PARTIAL OR DENIED REFUNDS
Simple Connect reserves the right to issue partial refunds or deny refund requests if:
– the eSIM has been partially used
– the Service has been successfully delivered and activated
– misuse, abuse, or violation of the Terms and Conditions is identified
- REFUND METHOD
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider.
- CHARGEBACKS
Users are encouraged to contact Simple Connect support before initiating a chargeback. Unauthorized or abusive chargebacks may result in suspension of Services or denial of future purchases.
- POLICY CHANGES
Simple Connect reserves the right to modify this Refund Policy at any time. Updated versions will be posted on the Website with a revised “Last updated” date.
- CONTACT INFORMATION
For questions regarding this Refund Policy, please contact:
Simple Connect LLC
1621 Central Ave #60983
Cheyenne, WY 82001
United States
Email: support@simbee.store