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We’re here to assist you with any questions about our eSIM services and support.
Frequently Asked Questions
Find answers to common inquiries about our eSIM products and services.
What is an eSIM?
An eSIM is a digital SIM card built directly into your phone or device.
Unlike a traditional SIM card, there is no physical card to insert or remove.
With an eSIM, you can download a mobile data plan to your phone in just a few minutes by scanning a QR code
How do I activate my eSIM?
Step 1: Check Device Compatibility
Make sure your smartphone supports eSIM and is unlocked (not restricted to one carrier).
Most modern iPhones, Android phones, and tablets support eSIM.
Step 2: Get Your eSIM QR Code
After purchase, you will receive an email with a QR code and activation details.
Keep this email — you will need it during setup.
Step 3: Connect to Wi-Fi
Before installing your eSIM, make sure your device is connected to a stable Wi-Fi network.
This is required to download the eSIM profile.
Step 4: Install the eSIM
On iPhone:
Go to Settings → Cellular / Mobile Data
Tap Add eSIM
Select Use QR Code
Scan the QR code you received
Follow the on-screen instructions
On Android:
Go to Settings → Network & Internet
Tap SIMs or Mobile Network
Select Add eSIM
Scan the QR code
Follow the on-screen instructions
Step 5: Activate Mobile Data
Once installed:
Turn Mobile Data ON
Select the eSIM as your mobile data line
Enable Data Roaming if required (especially when traveling)
Step 6: Start Using Your eSIM
Your eSIM will activate automatically when it connects to a supported network.
You are now connected and ready to go!
Can I use eSIM abroad?
Are there any contracts with eSIM?
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